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Health care costs are a growing financial burden
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Consumers don’t have time to manage their health care
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Convergence of health care cost inflation, recession, legislative change
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Average per family medical costs in 2008 were greater than $16,000
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Average family out-of-pocket spending in 2009 will exceed $1,600
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Americans work 350 hours more each year than Europeans (9 weeks)
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65% of Americans are stressed, under pressure and want more leisure time
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34 million Americans provide care for older family members - 53% for >40 hrs/wk
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Responsibility/cost for consumers is increasing
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Some consumers pay more than others
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60% of employers are passing benefit cost increases to employees
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Increasing deductibles, co-insurance, out-of-network and out-of-pocket charges
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HR staff reductions have resulted in decreased employee support
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The top 1% of spenders consume 22% of US
health care costs
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138 million Americans live with at least one chronic condition
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Chronic conditions account for 75% of the nation’s health care costs
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Consumers lack the experience to manage their own health care
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Heath care billing is frequently inaccurate - 9 out of 10 medical bills contain
errors
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77% of Americans report having trouble understanding EOBs and bills
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65% of American fail to understand their insurance plan features
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17% of the US population have an unpaid medical bill right now
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