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Today’s Health Care Challenges
Health care costs are a growing financial burden Consumers don’t have time to manage their health care
 
Convergence of health care cost inflation, recession, legislative change
Average per family medical costs in 2010 were greater than $18,000
Average family out-of-pocket spending in 2011 will exceed $2,500
 
65% of Americans are stressed, under pressure and want more leisure time
34 million Americans provide care for older family members - 53% for >40 hrs/wk
Americans work 350 hours more each year than Europeans (9 weeks)
Responsibility/cost for consumers is increasing Some consumers pay more than others
 
60% of employers are passing benefit cost increases to employees
Increasing deductibles, co-insurance, out-of-network and out-of-pocket charges
HR staff reductions have resulted in decreased employee support
 
The top 1% of spenders consume 22% of US
health care costs
138 million Americans live with at least one chronic condition
Chronic conditions account for 75% of the nation’s health care costs
Consumers lack the experience to manage health care complexity    
 
Heath care billing is frequently inaccurate - 9 out of 10 medical bills contain errors
77% of Americans report having trouble understanding EOBs and bills
65% of American fail to understand their insurance plan features
17% of the US population have an unpaid medical bill right now
   
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